Kate's Fried Seafood & Ice Cream

My friend and I have been to Kate’s dozens of times since last year because we absolutely love the lobster roll and crabmeat roll and the onion rings here are our favorite on the cape. Yesterday when we went for dinner, we started are our order first by saying mozzarella sticks and the cashier asked impatiently and rudely, “Anything else?” It caught me off guard as I had a good 6 other items to order and was not expecting such impolite service. We continued to order and I wanted to make sure that I can sub the fries that come with the rolls for curly fries, which I have done many times in the past. The cashier told us that the rolls don’t come with fries. Mind you we ordered the lobster roll, crabmeat roll, and tuna roll. ALL of which are in the rolls section of the menu that says “All served with fries.” My friend and I were confused and before I could say anything the cashier kept moving her head back inside so she couldn’t hear me. Before we paid, I politely got her attention to ask if this was a new policy because their menu says they come with fries and she very rudely responded saying, “None of the rolls have ever come with fries.” And then she disappeared behind the window again. My friend and I, incredibly confused at the service we just received, paid and walked to the other side trying to process what just happened. I pulled up pictures from the last time I was at kate’s to make sure I wasn’t losing my mind to see if i had fries with my rolls, and guess what…they did come with my rolls. After getting our number called, I opened our containers at the pick up station to see that my rolls did come with fries. I called over the employee working at the pick up station to explain the situation that had happened with the cashier and that I would have subbed out the fries if I wasn’t misinformed instead of ordering curly fries separately. She clarified that certain rolls don’t come with fries but the ones that I ordered do. I’m not sure what was up with the cashier, but my friend and I did not appreciate the rude and impolite service, the misinformation and the gaslighting.

Ambiance is a 3/5 because the tables are dirty and old. But the area is nice and the tables are spread out. How to bring the ambiance up? Have the college kids clean the tables instead of being on their phones. Service is a 2/5 as they get the food and ice cream out quick but their attitude is absolutely horrendous. We came and asked if we could sample the ice cream. The guy working was snarky to us when we asked questions. We asked for a sample of the ice cream because they had extremely limiting flavors. His eyes practically rolled out of his head when he responded « we don’t do that ». But they used to do samples. I can understand a sample limit if you are budgeting but from a health and sanitation perspective sampling isn’t unsanitary. You take a not used plastic spoon and put some ice cream on it. So at this point it’s just a cheap business decision. Again it would be one thing if they never did samples. But they did in the past. Cuisine: Kate’s used to be our go to for food. But about 4 years ago the food started coming out extremely greasy so we stopped going for the food and would just come for the ice cream. But now the ice cream isn’t even that great! Having less than half of the ice cream flavors available is understandable at night because maybe they just make small batches. But then we went back two nights later…. It was those flavors from before minus 5 flavors. Then the next day mid day we pass by and it’s even less flavors. Just goes to show the ice cream is yes home made but probably made monthly and now they are just penny pinching and not making new ice cream. But rather using up what they have left. All in all it’s not the Kates it used to be and will not be coming back and will not be suggesting it to others.